Crisps and Snacks Supplier (Inbound)
The Customer: Independent stores, Public houses & Education Departments.
The Brief: To take inbound calls for stand requests, orders, rep visits, point of sale. Walkers do not have a sales force visiting all shops.
- To set up inbound lines to enable the customers to call in.
- Go through qualification procedure and process the request.
- Notification of request received from head office and call the outlet
- to advise progress.
The Result: 100% calls answered. The service has been in operation for over eight years.