Crisps and Snacks Supplier (Inbound)

Crisps and Snacks Supplier (Inbound)

The Customer:  Independent stores, Public houses & Education Departments.

The Brief:  To take inbound calls for stand requests, orders, rep visits, point of sale. Walkers do not have a sales force visiting all shops.

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The Solution:

  • To set up inbound lines to enable the customers to call in.
  • Go through qualification procedure and process the request.
  • Notification of request received from head office and call the outlet
  • to advise progress.

 

The Result:  100% calls answered. The service has been in operation for over eight years.

    • Categories: Inbound Call Handling